UPS, DHL and FedEx will accept packages up to 150 lbs but no larger than 130 inches in length and girth combined. The length is determined by measuring the longest side, calculate the girth by measuring the four sides perpendicular to the length.  Domestic shipments only.

The USPS will take packages up to 70 lbs but no larger than 108 inches in length and girth combined. Domestic shipments only.

The Mail Depot is located in the shopping center on the corner of Plaza Trail and Virginia Beach Blvd. We share the shopping center with Linens ‘n Things, PetsMart and Pier 1.  Take the Rosemont Road exit from I-264, follow Rosemont Rd to Virginia Beach Blvd. turn right onto Virginia Beach Blvd., continue down two blocks. Turn right into the parking lot immediately after Virginia Beach Dodge and we will be right in front of you. If you need more detailed directions, click here

Frequently

Asked

Questions

Where are you located?

What is the size and/or weight limit?

Just bring in your items anyway you can and we will find the right size box and pack your items safely. We have been packing parcels for over 25 years and we stand by our work. If your parcel is damaged in shipping and UPS denies the claim, Mail Depot will cover it.

Do you pack things?

Absolutely! Get those pesky things out of your garage. Bring them in to be reused and save some space in the landfill.  Mail Depot has been a member of the Plastic Loose Fill Council for years.

Will you take these packing peanuts?

UPS now has a new size allowance. Packages may now be sent up to 165 inches in length and girth combined! The maximum weight allowed is 90 pounds and that is also what the minimum weight will be billed for in addition to a large package surcharge. Not cheap to be sure, but if you need something large shipped, its better than freight. This change in size restriction became effective January 8, 2004.

STORE HOURS

Monday—Friday

9 am to 6:30 pm

Saturday

10 am to 5:30 pm

1.  Unless another value is declared, in writing, in advance of shipment, each parcel shall be deemed to have a maximum value of $100, if  carried  by DHL,  UPS  or  FedEx,  and  no  value  if carried by USPS.

 

2. Any item received for drop-off, packing and/or shipping may be opened for inspection to insure conformance with shipping regulations and to protect the public safety.

 

3. Articles of a hazardous nature or those prohibited by the carrier or any governmental body shall not be accepted and customer is responsible for declaring same in advance.  This includes Firearms, ammunition, and in most cases alcohol or tobacco products.

 

4. Customer accepts full responsibility for damage to any article packed by customer.  Customer  is  responsible  for  determining  proper specifications prior to packing.

 

5. In no event shall this store be liable for any consequential, incidental or special damages which may arise from loss, damage, non delivery, or delayed delivery.  This limitation shall apply to, but not be limited to, damages for loss of profit or income.

 

6. Customer warrants that the address label is complete and accurate, and agrees to hold the store  harmless  for  packages  that  are  lost  or misdelivered  because  of  an  inaccurate  address.   If carrier is required to correct the address or deliver to another address, customer agrees to pay reasonable fees associated with this additional service.

 

7. Customer is responsible for furnishing adequate information to permit this store and the carrier to investigate claims for loss or damage.    Such  information  shall  include consignee’s  name,  address,  telephone  number, date of shipment, parcel contents, value, and package ID number, if any.

 

8. In the event of parcel damage, this store will process a claim if all of the following steps are taken by either the customer or the consignee:

 

a. Notation of obvious damage on the carrier’s delivery document.

b. Retention of all cartons and packing materials.

c. Notification to this store within forty eight (48) hours of receipt.

d. Cooperation with this store’s instructions for processing the claim.

 

9. In the event of damage or non-delivery, customer shall make a claim to this store, in writing, within ninety (90) days of the date of shipment, or all claims will be considered waived.

 

10. In the event of loss or damage of any article, this store’s liability shall be limited to the lesser of (a) the actual cash value of the article or  (b)  the  amount  necessary  to  repair  or  replace the article, or (c) the amount declared by the customer, in writing,  at the time of shipment.

 

11. In order to establish actual cash value in the event of damage or loss, customer is responsible for furnishing this store with an original invoice, receipt or appraisal which is not more than one year old.  The amount declared by customer at the time of shipment is not an acceptable proof of value.

 

12. In the case of items shipped via the United States Postal Service, customer is fully aware that claims or tracing is impossible without the purchase of special services at the time of shipment.

 

13. This store reserves the right to add, revise, or subtract from these terms and conditions.

 

 

Last updated Nov. 1, 2006

Shipping

Terms and Conditions